HL365 takes the protection of every member's personal data seriously. This document transparently explains how we collect, use, protect, and manage your information when you use our platform.
Updated: 1 January 2026 · Effective immediatelyBy registering for or using the HL365, you consent to the collection and use of your personal data as described in this Privacy Policy. Please contact us if you have any questions before proceeding.
HL365 is an online entertainment platform operating in Malaysia, offering casino, Sports Betting, e-sports, slots, and Live Casino services to registered members. We understand that privacy is a fundamental right to be respected — not merely a legal obligation.
This Privacy Policy is prepared in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and outlines our commitment HL365 regarding the protection of your personal data. We never sell, rent, or trade members' personal data to any third party for their own commercial purposes.
Each time you visit the HL365, making a deposit via Touch 'n Go eWallet or DuitNow, playing slots or live casino tables, or reaching out to our support team — certain data may be collected. This policy fully explains what we collect, why we collect it, and how we keep it protected.
HL365 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out in accordance with the seven data protection principles set out in the PDPA — including the principles of General Use, Notice & Choice, Disclosure, Security, Retention, Data Integrity, and Access.
HL365 collects the personal data necessary to provide each member with a safe, fair, and high-quality service. We only collect data that is strictly required for the stated purposes — nothing more.
Data is collected through various channels — account registration forms, KYC verification, payment transactions via Malaysian local e-wallets such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, as well as FPX bank transfers such as Maybank2u and CIMB Clicks, in-platform gaming activity, and customer support interactions.
Personal data collected by HL365 used solely for the lawful purposes disclosed to you. We will not use your data for any other purpose without your prior consent, unless required by law.
HL365 may send promotional information and bonus offers via email or SMS to members who consented to receive such communications at registration. You can unsubscribe at any time using the unsubscribe link in any email, or by contacting HL365 customer support.
HL365 retains members' personal data only for as long as it is needed for the stated purposes, or as required by Malaysian law. We use a centralised data storage system protected by multi-layered security.
Once the defined retention period has lapsed, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. Deletion is carried out in accordance with accepted industry standards.
HL365 does not sell, rent, or trade member personal data to any third party. However, in certain limited circumstances, data may be shared with the following parties:
All third parties that receive data from HL365 are bound by strict data protection agreements and are required to safeguard that information to a standard equal to or higher than that set by HL365.
HL365 never sells member personal data to advertisers, marketing firms, or any third party for commercial purposes. Your data belongs to you — it is not a commodity we trade.
HL365 invests heavily in data security infrastructure to ensure every member's personal information is protected to the highest standard. Data security is not an add-on feature — it is central to how the HL365 platform operates.
Although HL365 using comprehensive security measures, no system can be guaranteed 100% secure against all threats. In the event of a material data breach, HL365 will notify affected members in a timely manner and take immediate remedial action.
Platform HL365 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members interact with the platform. Below is a summary of the types of cookies we use:
Cookies marked as "Essential" are required for core platform functionality and cannot be disabled. Optional cookies can be managed through your browser settings. Please note that disabling certain cookies may affect the functionality and gaming experience on HL365.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), every member HL365 have the following rights regarding their personal data. We fully respect and facilitate the exercise of these rights.
Under Malaysia's PDPA, you have full rights over your personal data
You have the right to know what personal data HL365 holds about you and to request a copy of that data at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction through your account panel or via HL365 support.
You may request the deletion of your personal data, subject to any legal retention obligations stipulated by the PDPA and Malaysian legislation.
You have the right to object to the processing of your data for direct marketing purposes or in certain other circumstances.
You may request your data in a machine-readable format for transfer to another service provider should you choose to do so.
In certain circumstances, you may request that HL365 restrict how we process your data while a dispute is being resolved.
To exercise any of the rights above, submit a written request to support@hl365.ws with the subject line "PDPA Rights Request". Please include your account number and the specific details of your request. HL365 will respond within 21 business days as required under Malaysia's PDPA.
Platform HL365 is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data of children or minors. This is an absolute priority for HL365 — not merely a legal obligation.
Should HL365 discover that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the account will be closed without a refund. Parents or guardians who suspect their child is using the platform HL365 are urged to contact us immediately at support@hl365.ws.
HL365 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, the technologies we use, or new legal requirements. Members will be notified of any material amendments via their registered email or through a notice displayed on the platform HL365.
Continued use of the platform HL365 after the effective date of any amendment will be considered your acceptance of the revised policy. It is your responsibility to review this page periodically to stay informed of how we protect your privacy.
If you have any questions, concerns, or wish to submit a request regarding the Privacy Policy HL365 or your personal data, our team is ready to assist you in Bahasa Malaysia.
We are committed to responding to all privacy-related enquiries within 7 working days, and formal PDPA rights requests within 21 business days.
Six layers of protection we apply every day to keep your data safe
All communications between you and the HL365 platform are encrypted with 256-bit SSL — no third party can intercept or read your data in transit.
HL365 operates in full compliance with Malaysia's Personal Data Protection Act 2010 — your rights as a Malaysian are fully respected by our platform.
Only HL365 staff who require access to specific data to perform their duties are permitted to do so — and all access is strictly logged and audited.
All deposits and withdrawals in RM via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX banking are processed through secure, encrypted channels.
HL365 never sells, rents, or trades members' personal data to advertisers or any third party for their own commercial purposes.
In the event of a material data breach, HL365 will notify affected members in a timely manner and take immediate remedial action.
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